Privacy Policy

Introduction

This Privacy Policy describes how STHO ("we," "us," or "our") collects, uses, stores, and protects your information when you use our platform and services. We are committed to transparency and safeguarding your personal data in accordance with applicable data protection laws.

By using STHO, you agree to the practices described in this policy. If you do not agree, please do not use our services. We may update this policy from time to time; continued use after changes constitutes acceptance.

Information We Collect

We collect information necessary to operate and improve our platform:

• Account information: Name, email address, password (hashed), role (venue/artist), and profile details you provide during registration.
• Usage data: Logs of your activity on the platform, including pages visited, features used, and session duration.
• Transaction data: Booking details, payment information (processed through third-party payment providers), and related records.
• Communication data: Messages sent through our platform and support correspondence.
• Technical data: IP address, browser type, device information, and similar technical identifiers.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our platform and services
• To facilitate bookings and transactions between venues and artists
• To communicate with you about your account, bookings, and platform updates
• To improve our services, develop new features, and analyze usage patterns
• To detect, prevent, and address fraud, security issues, and misuse
• To comply with legal obligations and enforce our terms
• To send marketing communications where you have opted in

Data Storage and Security

We store your data on secure servers using industry-standard encryption and access controls. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain sessions, and analyze how our platform is used. Essential cookies are required for the platform to function; optional cookies may be used for analytics and personalization.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

Third-Party Services

We may integrate third-party services for payment processing, analytics, hosting, and communication. These providers have their own privacy policies and may collect or process your data in accordance with their practices.

We do not sell your personal information. We may share data with service providers, partners, or authorities only when necessary for the operation of our services or as required by law.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access and portability: Request a copy of your data in a structured format
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Restriction and objection: Limit or object to certain processing
• Withdraw consent: Revoke consent where processing is based on consent

To exercise these rights, please contact us using the details below. You may also have the right to lodge a complaint with a data protection supervisory authority.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: privacy@stho.com

We will respond to your request within a reasonable timeframe as required by law.